一个合格的酒店人当然就是可以各种缩写挂在嘴边的呀~不然怎么和大家愉快的聊天。
如果只说一个酒店术语缩写证明你是酒店人，你会选择什么呢？欢迎大家留言!
下面小编也为大家整理了一些，现在就学习起来吧。
ADR
Average Daily Rate.The average realised price per room sold in a hotel or channel.Total rooms revenue divided by total rooms sold
日均房价：在酒店或其他渠道的平均销售房价。总房间销售额除以销售房间数
ANZSP
Australia, New Zealand and South Pacific
澳大利亚，新西兰和南太平洋
APRM
Asia-Pacific Risk Management
亚太地区风险管理
ARI
Average Rate Index
Calculated by dividing the hotel’s average room rate by the average of the competitor set market rate
平均房价指数：酒店平均房价除以市场同期竞争者平均房价
BCE
Branded Consumer Experience
品牌宾客体验
BFR
Best Flex Rate
最优上门散客价
C&I
Conference and Incentive会议和奖励
The two sales segments relating to conference and incentive group travel
CAM
Capital Asset Management
资本资产管理
CAP
Compliance Assurance Process.
担保依法纳税措施
CAPEX
Capital Expenditure
资本支出
CCA
Capital construction authorization
基本建设批准
CMH
Company Managed Hotel.Includes hotels that are owned and operated hotels, and those operated under management agreement
酒店管理公司：包括自行经营酒店方和酒店管理方
Competitive Set
GM defined local hotels (usually four or five) with which a particular hotel competes
竞争对手
Confirmation
The percentage of offered calls in a CRO that actually turn into bookings.
确认预定百分比
COO
Chief Operating Officer
首席营运官
COS/COGS
Cost of Sales or Cost of Goods Sold
销售成本
CPC
Customer Profit Contribution.The revenue supplied by a customer in
a yield contribution model, minus the cost undertaken to service, complete the sale and the displaced revenues (‘Displacement’is a measure of demand that was declined as a result of accepting this business.)
客户利润贡献
在收入贡献模型中，来自客户的收入减去所发生的服务成本，就得到销售与因(业务)替代分流的总利润．其中所谓的替代分流是指由于使用本业务而减少的对其它业务的需求
CRM
Cluster Revenue Manager.A Revenue Manager with responsibilities for more than one hotel
区域收益管理经理：其职责超过1家酒店
CRO
Central Reservations Office
中央订房办公室
CROCCE
Cash Return on Cash Capital Employed
使用资本额的现金收益
CRS
Central Reservation System.Holidex Plus being rolled out globally replacing Holidex and Global II
中央预定系统
CSA
Control Self-Assessment (online internal control questionnaire)
内部控制自我评估
CSS
Central Shared Services
中央共享服务
ECS
Electronic Commission Services.The group that manages our outsourcing partner and internal systems which make sure travel agent commissions are paid by our hotels (the TACP programme)
在线佣金服务系统
EMEA
Europe, Middle East and Africa
欧洲、中东和非洲
ES
Employee Survey
员工满意度调查
FAM
Finance and Asset Management (1 of 8 business units). Responsible for corporate management reporting, external financial reporting, Tax, Treasury, IR capital and project appraisals
财务及资产管理：对企业管理报告负责，外部财务报告，税收，财政，风险资本和项目评估
FIS
Franchise Information System
加盟信息体系
Flow-through
The percentage of change in revenue that flows through to profit against last year or budget. GOP is usually used as the profit measure. Also known as drop through
收入变化率计入去年或预算利润．通常用营业总收入测算利润．也称为直接测算
FLS
Fire Life Safety
消防救生索及配件系列
FPMM
Fire protection maintenance management
消防防护维修管理
Franchisee
An operator who uses a brand under licence from the brand owner
特许经营人
Franchisor
The brand owner who licences brands for use by other operators
授予特许者
GBS
Global Brand Services (1 of 8 business units).Responsible for the delivery of brand services such as reservations offices globally, and the definition of those brand standards that apply globally
全球品牌服务
GDS
Global Distribution System
全球分销系统
GFI
Ground Fault Interrupter
断电器
GOP
Gross Operating Profit before fixed costs and overheads, i.e. before management fees, rent/lease expense, tax, insurance, interest, depreciation, amortisation, gain/loss on sale of property
毛营业利润: 扣除各项固定费用如管理费，租借费，税收，保险，利息，折旧费，分摊费，损益
GOPPAR
Gross operating Profit per available room.(revenue after variable costs)
每间房间的毛营业利润
GRR
Gross Rooms Revenue
房间毛利润
GSA
General Sales Agent
总经纪人
GSS
Guest Satisfaction Index (the key measure within GSTS)
宾客满意度指数
GSS
Global Sales Support
全球销售支持
GSTS
Guest Satisfaction Tracking System
宾客满意度追踪系统
HMA
Hotel management agreement.The agreement under which the owner of a hotel contracts out the operation of the asset. Sometimes called an OMA
酒店管理协议
HMG
Hotel Management Group
酒店管理团队
IBP
Integrated Business Plan
Forms integral part of budget process and used to track actual sales compared to budget and forecast.Also contains rolling forecast for next 12 months
整合的企业管理流程计划：预算组成部分，采用实际销售与预算比较及预测跟踪反馈系统，同时也包含对未来12月的滚动预测
IDS
Internet Distribution Systems (e.g. Hotwire, Priceline, Orbitz, Travelweb, Travelocity, Expedia)
互联网分销体系
IGU
Income Generating Unit.Used in financial accounting to aggregate hotels into homogeneous groupings
收益产出单元：用于财务生成酒店同品牌体系计算
IRR
Initial rate on return
回报初始率
KNR
Key Negotiated Rate
关键协议费率
KPO
Key Performance Objectives
主要绩效标准
LIRG
Lowest Internet Rate Guarantee
最低网站预定保证
LNR
Local Negotiated Rate
当地协议汇率
LOI
Letter of Intent
意向书
LTI
Lost time injuries
浪费机会的损害
LTO
Labour Turn Over
劳动力流动
MMR
Manager’s Monthly Report
经理月度报告
MPI
Market Penetration Index
Calculated by dividing the hotel’s actual market share by fair market share
市场渗透指数，酒店实际市场份额除以平均市场占有率
MTD
Manager, Talent Development
管理层与人才发展
MTM
Manager, Talent Management
管理层与人才管理
Net RevCo
Net revenue per call offered.A key efficiency measure for the CRO which measures the amount of money generated per call through to the CRO
每个所打电话的净收益
NOP
Net operating profit
净营业利润
OHS
Occupational Health & Safety
职业保障
OSH
Occupational Safety & Health
职业安全
OSI
Overall Satisfaction Index
总体满意度指数
P2P
Pay 2 Produce
货到付款
PAF
Personnel Action Form
个人行动表格
PDP
Performance Development Plan
个人发展计划
PDR
Performance Development Review
个人发展回顾
PFP
Pay for Performance.The collective name for all revenue generation programmes not covered by a franchisee's reservations or marketing assessments. These include VCRO, MACRO and Affiliate marketing
按效果付费（联营模式）
PIP
Property Improvement Plan.A detailed review of a hotel property assessing what improvements/investments are required for the property to meet brand standards
资产改进计划
PMS
Property Management System
资产管理体系
PP
Priority Privilege
优先特权
PSC
Priority Sales Campaign
优先促销活动
QES
Quality Evaluation System质量评估体系
A tool used to measure the consistency of compliance of our hotels and resorts to product and service standards relevant to hotel brand
RCD
Residual Current device
漏电保护器
RDOS
Regional Director of Sales
区域销售总监
RevPAR
Revenue Per Available Room
Calculated by dividing the hotel’s rooms revenue by the number of rooms available.Rev Par will equal the hotel’s average room rate when occupancy is 100%.
房间总收益除以可用房总数。当入住率100%时，此用来平衡平均房价
RevPASH
Revenue Per Available Seat Per Hour
每位每小时收益
RFP
Request for Proposal
提案申请
RGI
Revenue Generation Index
Calculated by dividing the hotel’s Rev Par by the total Rev Par of your hotel’s direct competitors
每间可售房收入除以竞争对手总可售房收入
RGM
Regional General Manager
区域总经理
ROCE
Return on Capital Employed, calculated as operating profit before exceptional items divided by net operating assets, less revaluation reserve but adding back written off goodwill
已投资资本回报：主营业务收入（扣除额外项目）由净营业资产，极小重估价准备及商誉注销生成
ROI
Return on Investment
投资利润率
RPC
Redeemed Point Cost.The estimated cost to the PCR fund of redeeming one of the outstanding points awarded to PCR members.Based on the estmated % of points that will be redeemed plus the current amount of money paid to hotels or third parties for redemptions
积分回收
RTW
Return to Work
复工
SOP’s
Standard Operating Procedures
标准操作步骤
SpendPAR
Total spend per available room – a better measure of total revenue in the hotel than RevPAR as it incorporates the performance of non-room revenue generating activities as part of the overall picture
空房总支出-比RevPAR更好的衡量酒店总收入的方法，它包含总收入一部分的非房间收益
SRDT
Sales and Revenue Diagnostic Tool
销售收益诊断工具
SSP
Strategic Sales Path
战略销售途径
STI
Short Term Incentive
短期激励
TACP
Travel Agent Commission Programme.The programme that stipulates how much a travel agent is paid by our hotels for taking a booking
旅行社佣金项目：规定了一旦预定生成，旅游社的佣金支付
TPI
Third Party Intermediary – Third party Companies such as “WotIf” and “Need it Now” that sell our room inventory on line
第三方中介人
TQM
Total Quality Management
全面质量管理
VCRO
Virtual Central Reservations Office
A tool for hotels to divert their in-house after office hours reservation calls to the nearest CRO
虚拟中央预定办公室
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